Legal
Swingo by Avenidas
Website: www.swingo.pt
Last updated: 30 June 2026 · Effective date: 30 June 2026
These Terms and Conditions (the "Terms") are issued by:
In these Terms, "Swingo", "we", "us" and "our" mean the legal entity identified above. "You", "your", "Client" and "Customer" mean the person who makes a booking, and every person included in that booking.
We are a tourist-entertainment company (empresa de animação turística) registered in the Portuguese National Registry of Tourist Entertainment Agents (Registo Nacional dos Agentes de Animação Turística). Our activity is regulated by Decree-Law no. 108/2009 of 15 May (as amended), by Turismo de Portugal, I.P., and by the consumer-protection laws of Portugal and the European Union.
3.1. These Terms govern the relationship between you and Swingo for every Service you book directly with us, including through www.swingo.pt and through our reservations channels.
3.2. By making a Booking, you confirm that you have read, understood and accepted these Terms on your own behalf and on behalf of every member of your party, and that you are at least 18 years old and legally able to enter into a binding contract.
3.3. Bookings made through third-party sales channels. When you book through an online travel agency or marketplace (for example Viator or GetYourGuide), that channel's own terms, payment rules and cancellation policy also apply to your Booking and, where they differ from these Terms on cancellation, refunds or payment, the channel's rules prevail for those matters. The conduct, safety, liability and operational provisions of these Terms continue to apply to the Service we deliver.
3.4. The lead traveller is responsible for ensuring that all party members comply with these Terms and is the point of contact for all communications relating to the Booking.
4.1. What we offer. Swingo provides private and small-group tourism Services in Portugal, which may include:
4.2. Vehicles, guides and drivers. Services are delivered by professional drivers and, where applicable, by guides. Some Services are operated by qualified subcontractors and partners acting on our behalf. Vehicle type and capacity are assigned according to party size and the Service booked.
4.3. What is included. The inclusions for each Service are those stated in the relevant Service description, Booking confirmation or quotation. Where a Service description states that attraction tickets are included (for example pre-booked, timed-entry tickets to a palace or monument), those tickets are included on the terms described. Unless expressly stated, prices do not include meals, drinks, personal expenses, gratuities, optional activities, or any ticket, fee or entrance not listed as included.
4.4. Itineraries are indicative. Routes, timings, the order of visits and points of interest are planned in good faith but may be adjusted by your guide or driver for reasons of safety, traffic, weather, monument opening hours, local conditions, crowd levels or operational necessity. Such adjustments do not constitute a change to the contract for the purposes of Section 12 unless they alter an essential characteristic of the Service.
5.1. How to book. You can book directly on www.swingo.pt, by email to our reservations channels, or through an authorised sales channel.
5.2. When the contract is formed. A request to book is an offer by you. The contract between you and Swingo is formed only when we (or a sales channel acting for us) issue a Booking confirmation. If we are unable to confirm your requested Service, date or time, no contract is formed and any amount paid is refunded.
5.3. Information you must provide. To confirm and deliver a Booking we need, at minimum: the lead traveller's full name; a valid email address; a contactable telephone number including country code; the number of travellers (pax); the date and time of the Service; the pickup location (hotel name or address); and any special requirements (see Section 8). You are responsible for the accuracy and completeness of the information you provide. We are not liable for failure to deliver a Service caused by incorrect or incomplete contact, pickup or party information.
5.4. Tailor-made and custom itineraries. Quotations for tailor-made itineraries are valid for the period stated in the quotation and are subject to availability at the time you accept them. A tailor-made Booking is confirmed only once we issue a written confirmation and any required deposit or payment has been received.
6.1. Currency and taxes. Prices are shown in Euro (EUR) and, unless stated otherwise, include value added tax (IVA) at the legally applicable rate.
6.2. Price per Service. The price that applies to your Booking is the price shown for the relevant Service and options at the time of Booking, as set out in the Booking confirmation or quotation.
6.3. Third-party tickets and entrances. Where attraction tickets are included, they are subject to the issuing entity's availability, opening hours, calendar and rules (see Section 13). Where tickets are not included, you are responsible for purchasing them, and we cannot guarantee on-the-day availability of tickets that are not pre-booked.
6.4. Price changes before Booking. We may update prices for unbooked Services at any time. A confirmed price will not change after your Booking is confirmed, except where you change the Booking (see Section 10) or where a manifest error applies under Section 6.5.
6.5. Errors. We make every effort to ensure prices and descriptions are correct. If an obvious error in price or description is identified after a Booking, we will contact you to offer the correct terms or to cancel the Booking with a full refund of any amount you paid for the affected Service.
7.1. Direct bookings. For Bookings made directly with us, payment is taken through the payment methods offered at the time of Booking, which may include a third-party payment service provider. We do not store full card details on our own systems.
7.2. Channel bookings. For Bookings made through a sales channel, payment is processed by that channel under its own payment terms.
7.3. Tailor-made Bookings. Tailor-made Services may require a deposit to confirm, with the balance due by the date stated in the quotation or confirmation. If a balance is not paid by its due date, we may treat the Booking as cancelled by you (see Section 11).
7.4. Non-payment. We are not obliged to deliver any Service for which payment due has not been received in full.
8.1. Tell us in advance. If any member of your party has a disability, reduced mobility, a medical condition, a food allergy or intolerance, or any other requirement that affects the Service (including child car seats, wheelchair access, or dietary needs where meals are included), you must tell us at the time of Booking and in any event before the Service begins. This allows us to assess whether the Service is suitable and to make reasonable arrangements where possible.
8.2. Suitability. Some Services involve walking on uneven ground, stairs, slopes, cobbled streets, boat travel, or other physical activity. You are responsible for ensuring that each member of your party is fit to take part. If we reasonably consider that a Service is unsuitable or unsafe for a traveller, or that a requirement cannot be safely accommodated, we will tell you and, where appropriate, offer an alternative or a refund of the affected Service.
8.3. Children and minors. Travellers under 18 must be accompanied by a responsible adult who is a member of the party. Child restraint and seating requirements under Portuguese road law apply to transport Services; tell us the ages and weights of children so we can provide appropriate restraints where required.
8.4. Health information is sensitive. Any health, mobility or allergy information you give us is processed only to deliver the Service safely, as described in our Privacy Policy (Section 21).
8.5. Follow safety instructions. During a Service you must follow the reasonable safety instructions of your guide, driver and any attraction staff, and comply with seatbelt and other road-safety requirements.
9.1. Pickup details. We confirm your pickup time and location, and (the day before the Service) the name and contact number of your guide or driver and the meeting-point instructions. Please keep your phone reachable.
9.2. Be on time. Please be ready at the agreed pickup point at the confirmed time. Out of respect for other travellers and for the schedule of the day, your guide or driver can wait only for a reasonable grace period.
9.3. No-show and late arrival. If you do not appear at the pickup point within the grace period and cannot be reached, the Service is treated as a no-show, no Service is owed, and no refund is due. If your own lateness shortens the Service, the Service is not extended and no refund is due for the time lost.
9.4. Access restrictions. If a vehicle cannot reach the exact pickup address because of traffic rules, pedestrian zones, road closures or local access restrictions, we will agree the nearest practical meeting point with you.
10.1. Requests to change. If you wish to change the date, time, number of travellers or other details of a confirmed Booking, contact us as early as possible. Changes are subject to availability and to the rules of the relevant sales channel.
10.2. Effect of changes. A change may affect the price (for example a different party size, vehicle or ticket cost). We will tell you of any price difference before confirming the change. Some elements already secured for you, such as pre-booked timed-entry tickets, may be non-changeable and non-refundable once issued.
10.3. Channel bookings. For Bookings made through a sales channel, change requests are handled under that channel's rules.
11.1. Standard cancellation (direct bookings). Unless a different policy is stated for a specific Service at the time of Booking, you may cancel a directly booked Service up to 24 hours before the scheduled start time for a full refund. Cancellations made less than 24 hours before the start time, and no-shows, are not refundable.
11.2. Service-specific and non-refundable elements. Certain Services, promotional rates, and components (for example pre-booked timed-entry monument tickets, boat tickets, or third-party reservations that cannot be cancelled) may carry stricter or non-refundable conditions. Any such conditions are stated at the time of Booking and prevail over the standard policy in clause 11.1 for the affected component.
11.3. Channel bookings. If you booked through a sales channel (for example Viator or GetYourGuide), that channel's cancellation and refund policy applies, and cancellations must be made through that channel.
11.4. How to cancel. To cancel a direct Booking, contact us in writing at reservas@avenidas.pt or info@swingo.pt, quoting your Booking confirmation. A cancellation takes effect when we receive your request.
11.5. Refund method and timing. Approved refunds are made to the original payment method. The time to appear in your account depends on your payment provider or the sales channel.
11.6. No right of free withdrawal for dated leisure services. Under Article 17 of Decree-Law no. 24/2014 of 14 February (transposing Directive 2011/83/EU), the 14-day right of withdrawal that applies to many distance contracts does not apply to contracts for leisure and tourism Services that are provided on a specific date or within a specific period. Tours, transfers and experiences booked for a specific date or time therefore do not benefit from that 14-day cooling-off period, and the cancellation rules in this Section 11 (and any Service-specific or channel rules) apply instead.
12.1. Minor adjustments. As described in clause 4.4, your guide or driver may make minor adjustments to routes and timings for operational, safety or external reasons. These do not entitle you to a refund.
12.2. Significant changes before the Service. If, before the Service, we have to make a significant change to an essential characteristic of a confirmed Service (for example the main destination, or a change that materially reduces the Service), we will tell you as soon as reasonably possible and offer, where available, an alternative of equivalent or higher standard, or, if you prefer, the cancellation of the affected Service with a full refund of amounts paid for it.
12.3. Cancellation by us. We may cancel a Service where it cannot be delivered safely or at all, including for Force majeure (Section 22), the unavailability of a guide, driver or vehicle that we cannot reasonably replace, a mechanical breakdown, or a closure or restriction imposed by a third party or authority. In such cases we will, at your choice and where applicable, offer a suitable alternative date or Service, or a full refund of amounts paid for the cancelled Service.
12.4. Limit of our obligation on cancellation. Where we cancel for reasons outside our control, our obligation is limited to the alternative or refund described in clause 12.3. We are not liable for incidental or consequential costs you may incur (for example non-refundable flights, accommodation or other arrangements not booked with us). We strongly recommend appropriate travel insurance (see Section 17).
13.1. Some Services include or rely on entrance to monuments, palaces, museums, nature reserves, boat operators or other attractions operated by third parties (for example the Park and Palace of Pena, Quinta da Regaleira, the Sanctuary of Fátima, the Berlengas boat operators, and others).
13.2. These attractions set their own opening hours, calendars, capacities, timed-entry slots, safety rules and prices, and may close or restrict access at short notice for maintenance, events, weather, conservation, capacity or other reasons outside our control.
13.3. Where access to an attraction is reduced or unavailable for reasons outside our control, we will, where reasonably possible, adapt the itinerary or substitute an alternative of comparable interest. A refund for the affected component is due only where we are unable to provide it and where the cost was charged to you and is recoverable.
14.1. We want every traveller to be safe and comfortable. You and your party must behave responsibly, must not endanger or unreasonably disturb others, and must not damage vehicles or property.
14.2. We may refuse to begin, or may end, a Service without refund where a traveller: is intoxicated or under the influence of illegal substances; behaves abusively, threateningly or unlawfully; refuses to follow reasonable safety instructions; or puts the safety of any person at risk.
14.3. You are responsible for loss or damage you or your party cause to a vehicle or to third-party property through misuse or unreasonable behaviour.
14.4. Smoking (including e-cigarettes) and the consumption of food or drink in vehicles may be restricted; please ask your driver.
15.1. Our responsibility. We are responsible for delivering the Services we have contracted with you with the professional care expected of a registered tourist-entertainment operator, and we are liable for the proper performance of Services included in your Booking, including those carried out by subcontractors and partners acting on our behalf, in accordance with applicable Portuguese law.
15.2. What we are not liable for. Subject to clause 15.4, we are not liable for failure or improper performance of the contract where it is attributable to:
15.3. Limits on the amount of our liability. To the extent permitted by law, and except for liability that cannot be limited or excluded (such as liability for death or personal injury caused by our negligence, or for fraud), our total liability arising out of or in connection with a Booking is limited to the total price paid for the affected Service. Where the loss arises from a transport service, any limits of liability under the international conventions and rules that govern that transport apply. We are not liable for indirect or consequential loss, or for loss of enjoyment beyond what the law requires.
15.4. Mandatory consumer rights. Nothing in these Terms excludes or limits any liability or right that cannot be excluded or limited under Portuguese or EU consumer-protection law. Your statutory rights as a consumer are not affected by these Terms.
15.5. Insurance. We hold the civil liability insurance required of tourist-entertainment operators under Portuguese law. Details are available on request.
16.1. The experiences, guided tours, private driver services and transfers we provide are sold as individual tourist services. A single tourist-entertainment activity, including any transport or admission ticket that forms part of that activity, is a single travel service.
16.2. The "package travel" regime set out in Decree-Law no. 17/2018 of 8 March (which transposes Directive (EU) 2015/2302) applies only where a traveller buys a combination of at least two different types of travel services for the same trip that together constitute a "package" within the meaning of that law. Where that regime applies to what you book, you benefit from all the rights it grants to travellers buying packages, including the statutory pre-contractual information and the protections that the law requires.
16.3. If you are unsure whether a combination of Services you wish to book is a package, please ask us before booking.
We strongly recommend that you and your party hold comprehensive travel insurance appropriate to your trip, covering at least cancellation, curtailment, medical expenses, accidents and personal belongings. Our own civil liability insurance (clause 15.5) does not replace your personal travel insurance.
18.1. The Swingo name, logo, the brand promise associated with it, and all text, images, itineraries, designs and other content on www.swingo.pt are owned by or licensed to us and are protected by intellectual property law.
18.2. You may view and use the website for the purpose of making and managing a Booking. You may not copy, reproduce, republish, sell or commercially exploit any content without our prior written permission.
19.1. After your Service we may invite you to leave a review (for example on TripAdvisor or Google). Reviews are voluntary.
19.2. If you have a problem, we ask that you give us the chance to put it right first (see Section 20). Reviews must be honest and lawful and must not contain unlawful, defamatory or personal-data-infringing content.
20.1. Talk to us first. If something is not right, please tell your guide or driver during the Service where possible, and contact us as soon as you can at info@swingo.pt or reservas@avenidas.pt so we can try to resolve it quickly. Please keep any relevant evidence.
20.2. Complaints Book (Livro de Reclamações). We provide a complaints book in electronic and physical format, as required by Portuguese law. You can access the electronic Complaints Book at https://www.livroreclamacoes.pt/Inicio/.
20.3. Alternative Dispute Resolution (RAL). This is separate from the Complaints Book. In accordance with Law no. 144/2015 of 8 September, if a consumer dispute cannot be resolved directly, you may refer it to a competent alternative consumer dispute resolution entity. For our activity, the relevant entities are:
A full list of authorised entities is available from the Directorate-General for Consumer Affairs (Direção-Geral do Consumidor) at www.consumidor.gov.pt.
20.4. Online Dispute Resolution (ODR). For disputes relating to online bookings, the European Commission's ODR platform is available at https://ec.europa.eu/consumers/odr.
20.5. Recourse to alternative dispute resolution does not affect your right to take a dispute to the courts.
We process personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) and Portuguese Law no. 58/2019 of 8 August. How we collect, use, share and protect your personal data, and how you can exercise your rights, is described in our Privacy Policy, available at www.swingo.pt/privacy-policy.
22.1. "Force majeure" means unavoidable and extraordinary circumstances beyond our reasonable control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These include, for example: severe weather and natural events; fire; flood; epidemic or pandemic and related public-health measures; strikes and labour disputes; civil unrest or terrorism; war; acts or restrictions of public authorities; significant traffic or transport disruption; road or site closures; and serious failure of utilities or infrastructure.
22.2. We are not in breach of these Terms, and are not liable, for any failure or delay in performing our obligations that is caused by Force majeure. Where Force majeure affects a Service, Sections 12 and 13 apply.
23.1. These Terms and any contract formed under them are governed by Portuguese law.
23.2. The Portuguese courts have jurisdiction over disputes arising out of or in connection with these Terms. If you are a consumer resident in another EU Member State, this clause does not deprive you of the protection of mandatory consumer rules of your country of residence, nor of your right to bring proceedings in the courts of your place of domicile where EU law so provides.
We may update these Terms from time to time, for example to reflect changes in our Services or in the law. The version in force at the time you make a Booking is the version that applies to that Booking. The current version is always published at www.swingo.pt.
25.1. Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
25.2. No waiver. A failure to enforce a provision is not a waiver of it.
25.3. Entire agreement. These Terms, together with the Booking confirmation, any quotation, the applicable Service description and (where applicable) the sales channel's terms, form the entire agreement between you and us for the Booking.
25.4. Assignment. You may not transfer your Booking to another person except with our prior agreement and subject to availability and any third-party rules.
25.5. Language. These Terms are provided in English. Where we also provide a Portuguese version, the English version prevails in the event of any conflict of interpretation.
25.6. Contact. Questions about these Terms can be sent to info@swingo.pt.